Business Improvement and Process Mapping

By the end of the Business Process Improvement, & Process Mapping course, participants will be able to:

• Define processes and their importance for the proper functioning of an organization
• Identify the international standards for the process approach
• Examine various process assessment and re-engineering methodologies
• Generate process analysis charts and process maps for improvement
• Justify the need to measure processes as an improvement tool

COURSE CONTENT

Process Definitions and Elements

• Process definition
• Process approach to improvement
• Advantages of process mapping
• Elements of a process
• Benefits of process maps
• Attributes of a process map
• Process efficiency versus effectiveness
• Stakeholder analysis

Understanding Process Approach and Non-value-added Analysis

• Understanding process approach
• Process characteristics
• The Plan, Do, Check, Act (PDCA) approach
• Opportunities for reducing cycle time and defects
• Non-value added explained
• Lean thinking to reduce waste in processes
• The eight types of process waste

Re-engineering Methodology

• The need for re-engineering
• Determining what re-engineering is and is not
• Patterns of re-design
  • Reengineering
  • Simplification
  • Value-added analysis
  • Gaps and disconnects

Process Assessments Approaches

• Key terms
• Types of mapping tools
• Simple flowcharting
• Geo graphs, spaghetti/workflow diagrams
• Swim lane (deployment) flowcharts
• Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
• Value stream maps
• Process hierarchy
• IDEF0 process map
• Failure Mode and Effects Analysis (FMEA)

Process Improvement and Measurement

• Diagnosis of a process
• Analyzing and improving a process
• Turtle diagram
• Using process maps to identify root causes
• Twelve cornerstone tools to process streamlining
• Problem-solving techniques
• The need to measure
• Process Key Performance Indicators (KPIs)
• Benchmarking and the balanced scorecard

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.