Effective Office Management and Administration Skills

Office Management and Effective Administration Skills is an exciting and interactive training course.  It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

CONTENT

*Introduction/Roles, Competences and Personal Effectiveness

· Programme introduction and objectives

· Action planning

· The ‘competence’ model of skills, behaviours and values

· Personal competence review

· Time management constraints – resources, systems, other people and self

*Team Working, Communication and Meetings

· Team working and team roles

· Briefing skills – giving, receiving and passing on

· Organising and participating in meetings

· Notes, minutes and follow-up

*Managing Working Relationships /Communication

  Skills/Supervising Admin Staff

· Delegation – giving and receiving

· Communication and listening skills

· Building rapport

· Developing a network of working relationships – influencing skills

*Managing Time/Desk Management and Office

 Technology/Writing Skills

· Planning and priority setting

· Office layout and ergonomics

· Managing the paper-load and developing paperless systems

· Getting the best from office technology

· Letter writing

· E-mail efficiency and etiquette

· Writing and editing reports

*Managing Information and Budgets/Improving Customer Service and Systems

· Principles of information management – scheduling, filtering and digesting

· Interpreting and presenting statistical information

· Designing and using graphs

· Designing surveys, presenting findings and interpreting meaning

· Basic concepts of financial management

· Monitoring budgets and variance

· Improving customer service and systems – continuous improvement

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.