Communication and Interpersonal Skills Workshop

By the end of this skill training, participants will be able to:

• Understand the principles of communication and interpersonal skills
• Learn strategies for communicating your message clearly
• Apply the skills necessary to communicate in an effective manner
• Demonstrate their ability to communicate across cultures
• Acquire the skills necessary for communicating effectively.
• Improve their ability to communicate across cultures.
• Employ techniques for listening actively and empathically.
• Communicate assertively.
• Manage interpersonal conflict.
• Handle feedback and criticism constructively.
• Employ techniques for listening actively and empathically

CONTENT

Effective Communication

• Introduction to Communication
• Elements of Effective Communication
• Qualities of Effective Communicators
• The Communication Process
• Communication Beyond Words
• Sources of Miscommunication: Barriers
• Overcoming Communication Barriers

Communication Across Cultures

• Improving Cross-Cultural Communication: Guidelines
• Managing Perceptions and Biases
• Understanding Communication Styles
• The Cross-Cultural Communication Skill Set
• Communicating within Multi-Cultural Teams
• Universal Laws of Persuasion: Process

Interpersonal skills

• Building effortless rapport with colleagues
• Working with the boss
• Giving and receiving feedback
• Dealing with emotions
• Building trust with people

Assertiveness

• What is assertiveness and what it is not!
• The different behavioural styles
• Self-confidence and self-esteem
• Developing self-awareness
• Self-regulation, empathy and social skills

People Management

• Developing Relationships
• Communicating Change and Change management
• Encouraging discussions and straightforwardness
• Identifying and Minimizing Conflict
• Recognizing indications of potential conflicts
• Types and sources of conflicts
• Conflict Resolutions

Barriers to effective communication

• Types of physical interference affecting communication
• Positive and negative organizational climates
• Overcoming the barriers to communication

The organization, Departments, and Teamwork

• Comprehending Team Dynamics
• Communications within a team
• Behaviours and People Types within a team
• Capitalizing on styles, personalities, and strengths
• Elements for Developing high performing teams
• Team Development Stages
• Effective Teambuilding Techniques

Improving communication

• Understanding I’m ok, you’re ok life scripts
• Improving organizational communication
• Promoting better relationships
• Communication between managers and employees
• Communicating assertively
• Giving and accepting feedback
• Open and closed forms of communication
• Demonstrating appreciation towards others
• Appropriating behaviour in different situations
• Giving Constructive Criticism
• Dealing with Negative Criticism

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.