Developing your Business English Writing and Communication Skills

By the end of the course, participants will be able to:

• Apply the fundamental pillars of business writing for achieving better results
• Practice basic techniques for writing effective emails, letters and memos
• Demonstrate professionalism by writing in a clear, specific and positive manner
• Deliver solid conclusions through organized structure and flow
• Use practical and modern methods for powerful business writing
• Use advanced communication tools and skills to deliver various types of messages
• Identify the different personal listening styles and discover their own
• Apply meta programs to improve understanding of people
• Describe and harness the power of body language
• Practice and use assertiveness skills in different situations
• Demonstrate the use of the secrets of influence for effective communication

CONTENT

• Introduction to business writing
  • Definitions of business writing
  • Setting emails, letters and memos in context
  • 6 tips for writing effectively
  • Recognizing the hallmarks of effective writers
  • Applying modern day business writing techniques
• Characteristics of business writing
  • Writing considerations
  • Guidelines for sentences
  • 7 traits of organized writing
  • Setting a purpose
  • Investigating the audience
  • Organizing content to match your audience
  • Using clear, specific and positive writing
  • Developing your business writing style
  • Using visual aids powerfully
  • Complementing writing with tables and charts
• Writing strategy
  • Organizing thoughts
  • Pyramid structuring
  • Developing a compelling storyboard
  • 3 parts to a message
  • Achieving flow through effective transitioning
  • Applying pyramid structuring to your writing
  • Making the most of your facts
  • Building a compelling introduction
• Big tips on writing
  • Applying George Orwell’s 5 rules for effective writing
  • Promoting clarity in writing
  • Avoiding miscommunication
  • Managing and delivering expectations
  • Responding to different email scenarios
  • Understanding different reader personalities
• Using powerful language
  • Writing considerations
  • Using visual aids
  • tips for writing effectively
  • Using power words to influence your audience
  • Presentations: less is more
  • Using visual aids effectively
  • Managing a checklist for your writing
  • Going the last inch
  • How to be a successful business writer
• Defining effective communication
  • Communication: definition and characteristics
  • Myths about communication
  • Communication functions
  • The four laws of communication
  • Evolution of communication
  • Communicating for results
  • Understanding elements of communication
  • The element of noise
  • Overcoming communication anxiety and other obstacles
  • Communication etiquette

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.