Success Skills for PA’s and Executive Secretaries

By the end of the Effective Secretary Course, participants will be able to:

• Understand the importance of effective administration skills within an organisation
• Develop the skills needed to be an administrator or professional secretary
• Manage time efficiently and be able to think proactively
• Enhance communication and interpersonal skills
• Develop self-management and deal with time wasters
• Understand how to be assertive and build a good rapport with your manager
• Employ a proactive role in handling job responsibilities within a team environment

CONTENT

 Effective Time Management

• • Understanding the importance of time management
  • Controlling, prioritizing and organizing your work
  • Coping with large tasks
  • Ensuring the safety and efficiency of your work environment
  • Basic project management
  • Taking control

Improving Communication Skills

• • Why are communication skills so important?
  • Understanding the different means of communication in business
  • Using vocabulary that works
  • Writing effectively
  • Improving listening skills
  • Being aware of the barriers to good communication

Assertiveness Skills

• • What is assertiveness and why is it important?
  • Developing confidence in order to use assertiveness skills
  • Understanding gender differences
  • Practical advice to using assertiveness skills in your work environment
  • Coping with stress

Successfully Working with Managers and Colleagues

• • Why is this important?
  • Learning ways to manage your manager
  • Coping with different personalities and working styles
  • Understanding your own strengths and areas for improvement
  • Learning to delegate effectively

Organising and Planning for Superior Performance

• • Setting challenging performance goals
  • Putting Key Performance Indicators (KPIs) to work
  • Utilising planning strategies and forward thinking
  • Prioritizing objectives
  • Personal action planning

FOR WHOM:

Senior Secretaries, Personal Assistants and Administrative Officers of various cadres in both Public and Private Sectors

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.