Best Practice in Facilities Management

Upon completing this Best Practice in Facilities Management Course, participants will:

• Gain a thorough knowledge of the facilities management and maintenance practices and safe isolation techniques
• Implement safe working behaviour when working with facilities management and maintenance applications
• Obtain a good working knowledge of facilities management and maintenance
• Increase awareness of different roles within the facilities management and maintenance domain
• Become acclimatised with various facilities management and maintenance systems
• Assess the different types of problems associated with facilities management and maintenance procedures and how to overcome them with ease

CONTENT

Overview of Facilities Management

• What is Facilities Management?
• The Facilities Management process in general
• The key roles of FM
• The strategic importance of managing facilities
• Developing an FM plan and team
• Facilities phases, planning and realisation
• Relationship between Facilities Management and Asset Management

Establishing Control of Support Services

• Identifying and reviewing support service requirements
• Profiling current service levels and costs
• Reviewing contracted services
• Outsourcing v in-sourcing
• Contract ‘bundling’ and ‘aggregation’
• Determining and implementing a contract strategy

The Basic Elements of Facilities Management

• Facilities roles
• Types of planning
• Strategic and annual planning
• Life cycle cost principles
• Budgeting principles
• Stakeholder management
• Key issues
• Risks
• Work planning and control
• Performance management

Preventive Maintenance and Maintenance Strategy

• Disaster recovery plans
• Maintenance concepts
• Understanding RISK
• Risk-Based Maintenance, the methodology
• Developing a risk-based maintenance strategy
• Typical inspection and maintenance tasks for utilities

• Health, safety, and security

Understanding Service Contracts

• The need for contracts
• Tender terms
• Objectives and understanding what the contractor needs
• Contract structure explained
• Terms and conditions
• Specifications – output v input
• Schedules of tender
• Supplier ‘own’ contracts – common traps!

Outsourcing And Contracting

• What to outsource and what not
• Choosing the right contractor
• How to manage this
• Contract types
• The contracting cycle
• Service Level Agreements

FOR WHOM:

Works, Services and Maintenance Personnel

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.