Hotel and Catering Management Course

The hospitality industry is always looking for talented individuals who want to find success while helping to brighten people’s days.

CONTENT

• Hospitality Management

Operating a hotel or catering company

Projecting comfort and ease

Elevating your business

Making a profit

• Food Science

Chemistry of cooking

Food preservation

Food technology

Nutrition

• Food Production

Basic cooking styles

Basic cooking methods

Food handling

Menu planning

Pricing

• Food & Beverage Service

Planning the event

Types of catering options

Greeting and receiving guests

Food service

Bar service

Coordinating in-hotel restaurants

• Hotel Roles

Food & beverage management

Maître

Chef/Cook

Butlers

Porters

Housekeeping staff

• Hotel Front Office

Coordination

Accommodating guests

Promoting deals and special offers

Cashiering and handling money

• Back Office Management

Supporting the front office

Managing employees

Special programs

Managing bookings

Attracting guests and VIP’s

• Housekeeping & Laundry Operation

Staging the room

Hygiene and health

Laundry services

Accommodating guests

• Accounting

Keeping proper records

Balancing the book

Cost analysis

Calculating loss and gain

Analysing and maximizing profit

• Sales & Marketing

Customer satisfaction

Attracting and keeping customers

Understanding the consumer

Pricing

Deals, promotions, coupons, etc.

Procedures Manual

• Communication

Helping customers

Handling stressful situations

Communication strategies

Communicating between departments

Managing complaints and concerns

• Applications of Technology

Basic business computers

Information technology

Catering management tools

Making your business shine

• Hotel Security and Health & Safety

Necessary security positions

Fire and emergency safety

In-room security and safety

First Aid and response plans

Making guest feel safe and comfortable

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.