Hotel Quality Control (HQC)

The course is designed to provide participants with a solid foundation of all the core elements of hotel quality improvement.

CONTENT

• Introduction to Hotel Quality
• Quality Management-Tools & Theories
• Statistics in Quality
• Accreditation in Hotel Quality
• Quality in Hotel Organizations
• Dashboards and Scorecards
• Past, Present & Future of Hotel Quality
• Theoratical Fundamentals of Quality Control in the Hospitality Sector.
• Practical Principles of Quality Control.
• The definition, concept and types of Tourism.
• The importance and nature of hotels.
• General features to be satisfied in successful hotels.
• Effective methods to attract customers and maintain their loyalty.
• Hotel Profit Strategies.
• How to successfully run Tourism and Travel Agencies.
• Airlines and their business relation with hotels and tourism agencies.
• Recruitment of employees in Tourism Sector.
• Motivation and rewards.
• Financial Statements.
• Generating Profit from Tourism Projects.

FOR WHOM:

Quality control Managers, Supervisors, Managers, Heads of Departments, Team Managers, staff and others who perform related function

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result, participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.