Quality Assurance and Quality Control Course

• Understand methods for improving the interaction in business processes
• Analyse quality controls for adequacy and suitability
• Review techniques for process analysis, monitoring and measurement
• Practice auditing techniques
• Be familiar with the requirements of the new ISO 9001:2015
• Consider different approaches to improvement of the organization

CONTENT:

 A Process Approach to Managing Quality

• An introduction to quality management systems
• The new ISO high level structure for management systems standards and links with the framework for the new ISO 9001:2015
• The process approach
• The organisation as a set of inter-related processes
• Risk and opportunities in your quality management system

Designing and Implementing ISO 9001:2015

• The PDCA approach
• Risk based thinking
• The organisation and context
• Needs and expectation of interested parties
• The significance of effective leadership in a quality management system
• The role and responsibilities of leaders in the new ISO 9001:2015

Planning and Operating ISO 9001:2015

• Establishing policies
• Planning for a quality management system
• Addressing risk and opportunity within a quality management system
• Supporting your system – resources and competence
• Operations, planning and control

Performance Monitoring, Quality Assurance and Analysis

• Measurement and monitoring of processes
• Measurement and monitoring of products
• Measurement and monitoring the satisfaction of interested parties
• Analysis and reporting of data
• Continual improvement of the system
• Continual improvement of the organisation

Internal Audit as a Management Tool

• Management and planning of an internal audit
• Auditing in practice
• Opening meetings
• Collecting data
• Feedback on the audit
• Audit reporting

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result, participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.